MobileMe (.Mac) Down for a full day. Where’s the outrage?

I find it absolutely amazing and unacceptable that Apple can get away with almost a full day (so far) of downtime of their MobileMe (previously known as .Mac) service and there’s hardly any news/blog coverage of the event.

What was supposed to happen:
7/9/2008 8PM: Shutdown .Mac
7/10/2008 12AM: Startup MobileMe

What has happened:
7/9/2008 10PM: Shutdown .Mac
7/10/2008 ALL DAY: No .Mac, no MobileMe

Imagine if there were Microsoft (the evil bastards):
7/9/2008 8PM: Someone reports they can’t login to XBox Live
7/9/2008 8:15PM: The story is picked up and shows up on the front page of Digg, Google News, and a special alert is issued by CNN.
7/9/2008 9PM: Someone loses their connection to XBox Live
7/9/2008 9:01PM: Reports of widespread connectivity and scaling issues of the XBox Live service make their way around the news and blogging sites.
7/9/2008 10PM: Microsoft issues a press release acknowledging intermittent connectivity issues on XBox Live. Advises users to continue to use the service normally.
7/10/2008 12AM: It is discovered that the person who was unable to login to XBox Live had an expired account.
7/10/2008 8AM: The blogosphere is in arms against Microsoft for “anti-consumer behavior” and an “inability to meet SLAs”. Demands of refunds and class action lawsuits are suggested.

And… MobileMe is $99/year for email, calendaring, PIM, remote storage, and other services. XBox Live is $49/year for gaming.

Now, I realize things don’t always go as planned. But what makes Apple so special that the media is given them a pass on the whole incident?

WTF blogosphere?

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A Retrospective: 10 Years (Cali)

One of my first cats, Cali, recently passed away. She was sick (inflammatory bowel, pancreatitis, and cardiomyopathy) beyond saving and we had to let her go Friday, June 13, 2008. It was one of the hardest things I’ve ever had to do.

Thinking about her life got me thinking about my own life. 10 years was Cali’s lifetime. What part of my own lifetime had 10 years been?

Well, let’s see.

1998

I was newly “rich” from my first “real” job, which I started in February.

In April, I moved into my first apartment by myself without roommates.

In July, I adopted Jade and Cali. They were adorable. My parents loved to come over and see the kittens.

I had an on-again, off-again (finally off) relationship with a pretty unstable girl.

Nicci and Troy moved in close by to my apartment in University City, so we hung out quite a bit.

2000

Though Neela and I had met before, at one of my brother’s parties and a few common friends’ parties/weddings, we finally started dating in February.

In April I was offered a job at Proxicom, in Los Angeles.

In May, we (Jade, Cali, and I) moved to Marina Del Rey, where Proxicom was located. Neela came up after her spring semester was completed.

Worked like a dog on Proxicom’s Toyota/Lexus.com project. Took over the Project Manager position for Lexus.com halfway through the implementation. Crazy hours.

In September, Neela and I we were engaged. Married in December. Small Vegas ceremony with just a few friends and family.

2001

My manager at the time, Sean, and a few other Proxicomers went to a small startup online gambling site, in Long Beach. We moved to San Pedro in February.

We met Dr. Steed, hands-down the best vet we’ve ever had, when we moved to San Pedro.

Soon after we moved in, Max found us and decided to stay. We discovered he was very sick (hyperthyroidism and fibromyalgia).

We did the whole Indian ceremony and reception. Then we went to Hawaii for our honeymoon.

After some political drama at Action Online, I ended up being a casualty in December. Luckily, I had just interviewed with Intuit, and had a job offer to start a week after my job ended at Action Online.

We put an offer on a house in San Diego and it was accepted.

2002

Started the year living at my brother, Poorvesh’s, house while I worked in San Diego and lived in San Pedro. Neela was also finishing up her semester (both teaching and working) in San Pedro. I came down on Sunday nights and went back up Friday nights. Neela took care of the three cats.

We closed escrow on our house in January. Before moving in we ripped out all the ugly (dirty blue carpet) throughout the house and put wood and new carpet in throughout. We moved in to the house (and Neela moved down) in February.

In March, we found out Max had lymphoma. He passed away March 23, 2002. That was a tough time for us, and the whole family, as it was the first time we lost a pet.

In May we adopted Sammy and Leo. Jade and Cali were not impressed with their adorableness.

2003

My 10 year high school reunion. I did not go.

2004

The six of us had apparently outgrown our first house, so we moved about a mile away to our current house (not our stuff in the pictures, these were the sale pictures).

I was (and still would be) extra paranoid that realtors would let my cats out, so we decided to move to Poorvesh’s house for a few weeks/months until the house sold.

Right before the move, though, Cali was hospitalized for three days. She had cholangial hepatitis. We actually noticed her being disoriented and acting weird right when we came back from a Vegas trip.

After being in the hospital, Cali had to come “home” to Poorvesh’s house. In addition to her being sick and generally not happy, there being three other (unknown) cats in the house was causing all kinds of unhappiness.

As soon as we had a buyer for our house, we moved back in to our old home to pack it up and get going.

Everyone loved the new house - much bigger! And a pool table (which arrived before any of the other furniture or belongings)!

2005

After almost 4 years in the same group, I moved into the Consumer Tax Group in October (still within Intuit), and got a promotion in the process. Cool!

2006

Neela found Toby the Friday of Labor Day weekend. Toby came home. He didn’t leave. Craziness ensued. Followed by training. Craziness didn’t stop. Ever.

2007

Four managers into my new position, I got another promotion in December. Sweet!

2008

Starting back in March, I am once again working for the same person who hired me into Intuit 6.5 years ago. Easy learning curve.

We notice that Cali is eating less and less, but she seems to be annoyed by the other cats, so we give her food in separate rooms. We get her checked out and back on inflammatory bowel medication.

After a while she stops eating her food, but no vet, even internal medicine specialists, can find anything wrong with her. I figure “she’s old and picky”, so I give her canned food 2-3 times per day. Her appetite returns for a week.

Again she stops eating, so we take her into Veterinary Specialty Hospital at 10PM on June 11th. She’s checked-in and diagnosis begins. I have a bad feeling that she’s not coming home.

After much turmoil, we decide the right thing to do is to let Cali go on Friday morning, June 13th.

I am very sad and thinking about Cali. I begin writing this post. I finish writing this post.

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Remember the Milk + Entourage + Attachments = :-)

A while back I created an Entourage script to create tasks from email messages in Remember the Milk. Well, I finally got around to improving it.

You don’t have to be a geek (or nerd, or goober) to use the new features (see Enhancements below). Anyone with Entourage and an iDisk will be able to use the attachments functionality.

The installation is still the same as the first release. Here are the previous instructions:

1. Unzip and save in “~/Documents/Microsoft User Data/Entourage Script Menu Items”
2. Rename “Create Task from Message\cT.scpt” to “Create Task from Message.scpt”
3. Start Entourage (you do not need to restart if its already running).
4. Highlight a message and hit ^T.
5. Follow the onscreen instructions.
6. Get organized!

I don’t like to repeat myself, so here’s the release notes, which covers the new features:

Version History
v0.2 - July 6, 2008
- Enhancements
- Ability to configure a remote disk to store files, and add the URL to the RTM task’s URL field.
- Tested only with iDisk.
- Requires the remote disk to be mountable via WebDAV.
- The URL will be http://[remoteURL you enter]/RTM-Attachments
- You can change the name of the folder via the remoteDiskFolder variable in the properties declaration section below
- Uploads may take a while, depending on speed, size of upload, and other factor that I can’t predict. Be patient.
- Stuff you can store on the remote drive:
- One or more, or all, of the attachments of an email
- The entire email, as a .eml file
-
- Only the text/plain parts of a message are added to the notes of a task, gone is all the formatted stuff that didn’t look right anyways and was pretty unlegible.
- Large notes are broken up, instead of truncated, and fed into RTM in reverse order, so that the notes can be read just like the original email.
- Known issues
- useEmailToCreateTasks doesn’t work when using the remote disk folder and attachments. The task gets created, but everything (list name and URL) end up in the notes. However, try the new API functionality, as it’s way improved with the breakdown of large notes.
v0.1 - Initial release

Here’s the high level logic for creating attachments, for the interested parties. (Click for a bigger picture)

RTM Entourage Attachment Logic.jpg

I’ll do my best to answer your questions in the comments.

Get it here.

Update: Updated the version, as the previous one had a bug with certain special characters in filenames and/or subject lines. I had also (accidentally) distributed the last scpt as read-only.

Update 2: Added a screen walkthrough here.

Update 3: A few more fixes and enhancements:

v0.2c - July 6, 2008
- Enhancements
- Allows for configurable task title naming during task creation
- See editTaskTitle below
- Bug Fixes
- More special character handling
v0.2b - July 6, 2008
- Bug Fixes
-Replaced certain special characters in filenames and subjects to avoid filesystem errors

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Follow-up: WWDC ‘08 Predictions [Outcome]

Well, the keynote is said and done. We have some good stuff coming our way. Now let’s see how I stacked up against the actual announcements:

check_16_hot.gifiPhone 2.0 (Software) - Finally, ActiveSync support, the long awaited App Store, and search capabilties. Though I thought the launch would be immediate, it is actually July 11th, 2008.

check_16_hot.gifclose_16_hot.gifiPhone 2 - 3G, GPS, more capacity (16/32GB) and 802.11n support. Well, I was half right… 802.11n was not announced, neither were any larger capacities.

close_16_hot.gifUnlocked iPhones - only available in some countries (which will then be sold online and distributed free of charge to Apple, compliments of eBay). Whoo boy, did I get this one wrong. It looks like they’re making things worse by requiring activation in the store. (At least my current iPhone will have resale value thanks to this stupid decision).

close_16_hot.gifBlu-Ray Support - They’ve been paying to be part of the BD association, there are drives that can work with their hardware, why not have the OS support the format? Nothing formally announced, though it may be part of OS X 10.6’s Quicktime X support.

check_16_hot.gifA new .Mac - Could it be the rumored Mobile Me? While I’m not sure what the branding will be, I’m sure Apple wants to get into the push email space and drop the newly supported ActiveSync ASAP. Yeah, I was right. And they definitely want to muscle Microsoft out of the market, obvious with the “ActiveStinks” comment.

So, 3 out of 5… not bad for a first time predictor.

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WWDC ‘08 Predictions

While there are more than enough rumors circulating about what will be unveiled at WWDC ‘08, starting tomorrow at 10AM, I thought I would weigh in on my predictions for tomorrow:

  • iPhone 2.0 (Software) - Finally, ActiveSync support, the long awaited App Store, and search capabilties.
  • iPhone 2 - 3G, GPS, more capacity (16/32GB) and 802.11n support.
  • Unlocked iPhones - only available in some countries (which will then be sold online and distributed free of charge to Apple, compliments of eBay).
  • Blu-Ray Support - They’ve been paying to be part of the BD association, there are drives that can work with their hardware, why not have the OS support the format?
  • A new .Mac - Could it be the rumored Mobile Me? While I’m not sure what the branding will be, I’m sure Apple wants to get into the push email space and drop the newly supported ActiveSync ASAP.

I haven’t seen anyone else talk about Blu-Ray support, so let’s see if I’m all alone on this one. If so, perhaps Jobs will have to shut me down.

Anyone cleared their schedule to refresh their page obsessively during the keynote?

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Fun: Man assaults photographer, threatens him if photo shows up on the Internet

B8FFAC33-FA1A-46FE-A824-F89F6B9A9234.jpg

Mr. Angry Overreaction Man,

You’re an idiot. Your photo is now on the Internet. Whatcha gonna do now?

read more | digg story

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My Mac Software List

You know, since I got my MacBook Pro last year, I’ve become a total Mac convert. I bought Neela a MacBook Pro. I bought a Mac Mini as my desktop, replacing a huge custom built PC tower. I even bought another Mac Mini for my entertainment center, to watch digital media.

And I’ve installed a lot of software. And I’ve removed a lot of software. And some sits around being unused.

Well, here are my lists of Mac software I use, recommend, and why - in no particualr order, just as it comes to my head. Keep in mind, this all on top of the standard Mac OS X software, including iLife ‘08.

Stuff everyone should have: (Don’t complain, it’s all free, but you should donate)

  • Smultron - Free - Text Editor. You have to have a text editor. OS X’s built-in TextEdit is fine, but Smultron gives you code highlighting, indenting, tag completion, and SO much more.
  • Quicksilver - Free - Launcher application and much more. Use it to find and launch an application, take shortcuts to common tasks like sending an email, or use one of the myriad plugins to extend your favorite application. (I use it to create Remember the Milk tasks all the time). It can index your entire computer so you can find files. Just install it and definitely go through some of the screencasts - I learned a lot through the screencasts, which really opened my eyes to the power of Quicksilver.
  • Adium - Free - Instant Messaging aggregator tool. Yes, iChat is nice, and I love the screen share, video chat, and audio chat. But most of the time, I just need to IM with someone on one of 5 of the networks. Adium lets me connect to all of them, combine multiple listings of a person to a single contact, and it’s actually more intuitive than iChat because all my contacts are in a single list.
  • UnRarX - Free - You’re going to have RAR files you have to deal with at some point. If you’re not trying to create RAR files, but just extract the contents, this is a great little app that just works easily and well.
  • Skitch - Free (in beta) - Screen capture & image sharing utility. Great options for capturing the screen, including timed shots. You can also quickly share the shots via your mySkitch site, or .Mac site, all from within Skitch.
  • FireFox - Free - Web Browsing. Duh. Just do it.
  • VLC (Video LAN Client) - Free - Video playback. Great compatibility with every format I’ve come across; pretty reliable. Anytime you go searching for how you should playback a video file (on any platform, really) people will always say VLC.
  • Perian - Free - Along the same lines as VLC, Perian adds a bunch of codecs to Quicktime, allowing you to use Quicktime for most video playback. VLC may be more efficient and reliable, but Quicktime (and Front Row) are nice to look at and to use.
  • Cyberduck - Free - File transfer utility. Great, just great. Provides all the functionality you want, doesn’t disappoint.

Kinda specific stuff:

  • XBMC - Free - Media Center software. A must have replacement for Front Row if you plan to use your Mac as a media center. Works with the Apple Remote. Get xTV, the Apple TV skin for XBMC and you’re all set.
  • iWork - $70 - Apple’s office suite. Provides you with a word processor, spreadsheet, and presentation applications. Really user-friendly, really easy to use. Great templates out of the box. Nice layout options. Love it. Can’t use it enough. (Mostly because no one else at work uses it)
  • MarsEdit - $29.95 - Blogging software. If you blog on your Mac, you’ll love this app. It’s missing WYSIWYG functionality, but it has everything else: it’s scriptable, calls external editors, and works with most blogging sites/software. (None of the blogging software out there has WYSIWYG if it connects with any blogging services)

Truly specialized stuff:

  • Parallels - $80 - Virtual machine for running Windows or Linux side-by-side with OS X. If you’re just making the transition from Windows to the Mac, this is a must-have. I found it hard to make a clean, fresh break from Windows. But I was able to transition to all the Mac apps and not lose productivity by using the Windows apps I was accustomed to. See also: VMWare Fusion
  • Crossover - $60 - Another solution for running Windows software on your Mac, using the open-source Wine Windows emulation software. Crossover provides a GUI for installing common (and supported) Windows applications. The biggest drawback is usually that the graphics in a Crossover-installed application will not render very quickly. But it reduces your memory overhead from running full-fledged Windows (512MB to 1GB+) to just the application itself (likely less than 100MB). I’m a big fan of Crossover.
  • VisualHub - $23.32 - Video conversion. Takes in pretty much any format and spits out a huge array of formats (AVI, MP4, M4V, MOV, WMV, etc.). Gets rid of all the complexity and you just have to choose the output quality you want. See also: Handbrake for DVD-to-AVI conversion.

Alright. Well that’s it for now. I’ll try to keep this list updated, as life goes on.

Got some favorite apps you think should be on the “gotta have it” list? Tell me in the comments.

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Google Services I Use

I thought it would be interesting to create a list of all the Google services I use.

  1. Google experimental search
  2. Google hosted apps for domains (including Gmail)
  3. Google reader
  4. Google docs
  5. Google analytics
  6. Google AdWords
  7. iGoogle
  8. Google news
  9. Google groups
  10. Google code
  11. Google alerts
  12. Google earth
  13. Google 411
  14. Google Maps
  15. Google Toolbar
  16. Google Talk
  17. Google SMS
  18. YouTube

Holy smokes! 18 services! Now, I may not be on all of them, all the time, but I certainly use all of those services somewhat regularly.

I think Google has my attention. I hope advertisers are paying well!

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Poor Return Experience with Petco

I have been a Petco customer for years and years and years. In fact, Quicken tells me I have been a loyal customer since 2002 (at least 2002, but that’s when I started using Quicken), spending $500 on average per year. And it looks like almost $3,000 of that is since Toby came home, less than two years ago.

In that many years, I have never returned a product. I have purchased many things my cats & dog did not use or like, but I always took that on myself and never returned anything. I often gave away the product(s), taking the loss as a cost of having a pet.

However, a few weeks ago I bought two pet fountains. When I got them home, Neela pointed out that the cats/dog would have to lick plastic to get to the stream of water. Cats and dogs love to get the stream of water, something about it just excites them. But given that licking plastic isn’t good, period, I decided to return them both and get the Drinkwell Platinum Pet Fountain, which I was actually looking for when I got these two, anyways.

Keep in mind that these boxes were unopened, the products unused, and my return well within the stated 30 day return policy.

When I got to the store, I realized there wasn’t a “Customer Service” desk. I asked the cashier where to go for a return, and she said to just get in the checkout line. No problem.

When my turn came up, I showed her the receipt, and said I wanted to return both the fountains. She asked why, and I talked about not wanting my pets to unnecessarily lick plastic. She asked if they were used, I said no. She seemed OK with the return, and called the manager over to provide an “override”. Odd, but OK, whatever.

The manager gets there and asks why I’m returning them and are they opened, again. I provide the same responses. He then argues with me about the cats needing to lick plastic on one of the fountains, saying there is a bowl they can drink out of at the bottom of the fountain. I explain that the water streams on plastic and that’s unacceptable to me. He argued a little more then finally completes the return.

It wasn’t much of an argument, but I was annoyed (enough to write this post!) that he argued with me instead of just returning the items, like I wanted.

So now I won’t be going to Petco for my pet needs. I will buy off Amazon.com (of course!) and try PetSmart a bit more. But Petco, you lost my business. There are too many choices (most better priced anyways) for me to waste my time being argued with by a manager.

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Fun: Contestant on TV Show

I usually don’t blog about or post reality TV show stuff, as I don’t watch that kind of TV. But this contestant was really good on the British show, Britain’s Got Talent.

Have fun!

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