So it seems that Seth Bogart over at Abbey Carpet Corner is finally taking the situation seriously. He said they are going to refund my money, without having me come in, and that I should see the refund in a day or so.
Right afterwards, Adam (the General Manager, I believe) called me to ask if I will be taking down abbeycarpetcornerreview.com. I think I had predicted that question (and I still would love your input):
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I told Adam I would continue to update the site, for now, with the most current status. Now, if the status is that I’ve received my refund, that would be the most current update. However, until there is tangible proof that someone else would not have the same experience as me, I could not in good conscience, take the site down and leave others to go through my hell. The only “tangible proof” I could think of are “Updated Terms & Conditions” on the contract. Got any other suggestions? Email them to me at roopesh dot blog at sheth dot com.
During my conversation with Adam, he said that my situation was unique and that the installer decided not to do the job. I pointed out that the correspondence from Abbey Carpet Corner to both the BBB and Bank of America called out that materials were late. Adam said he’d “have to go look at those letters”. I think there’s obviously some scrambling to cover up lies and get the site down ASAP.
And you, loyal reader, can always get the latest updates right here or here, without having to dig through the whole site.

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