I signed up with PayTrust about two months ago. I like their overall idea and process:
- You change your mailing address for your bills to PayTrust’s secure processing address
- You can add your expected bills to PayTrust, or just wait for them to start telling you they received bills.
- If you haven’t pre-configured your bill to arrive at PayTrust, they will alert you of an unanticpated bill, and you can go in and setup a biller for the bill.
- If the bill is expected, they email you who the bill is from, how much it is, and when its due.
- You can pay the bill via PayTrust (direct debit from your bank account) or via another mechanism (I use Quicken‘s Bill Pay integration with Bank of America).
- If you want to see the bill, you can login to PayTrust and via your bill online. You can even download a PDF of the bill.
So far this has worked pretty well. I haven’t had any issues, and I haven’t lost any bills (that I know of).
What would I change?
- Its a bit disappointing that even though Intuit owns PayTrust and Quicken, there’s not any integration between them. I would love to see my PayTrust bills show up in Quicken and I could just pay them from my Quicken interface.
- The direct debit to make a payment gets taken out ~5 business days prior to when you want it to arrive at the biller. Bank of America doesn’t charge me till the date I want it to arrive there – even though they probably did send the money earlier. Bank of America treats it more like writing a check: it’s not really “arrived” until the other party has actually received the payment.
- The quality of the scan is somewhat poor. At home I was scanning ~600 dpi, it looks like the scans PayTrust makes are around 75-100 dpi. Its generally legible, but c’mon, space is cheap!
PayTrust Rating: 
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3 users responded in this post
PayTrust starting out as Paymybills.com and was a great service. Then they sold to Metavante who really screwed the software up, and when Metavante sold to Intuit I was hoping they would get the issues resolved. But sadly, while it is an economical service I cannot tell you how many problems we have on a daily basis. I use them for my personal and business accounts. So many times they notify you of an “unassigned bill” even though in the past they have been able to assign them correctly. I suspect it is a minimum wage employee scanning the bills and not taking the time to locate the account and assigning it, so like Microsoft they want the end user to do their work for them. Secondly numerous times they enter the incorrect amounts as the due portion. Sometimes the electronic transfer feature works and sometimes it does not. Their customer service is a lot to be desired as well. Some knucklehead decided to move the date that the bill was actually received by Paytrust to the Payees section probably to hide the fact they did not scan it in time. The original owner of the service did a great job, as in many cases the current owners have really messed up the original idea. So much so, I have even thought of creating my own bill paying service and knock their socks off with actual software that works! I only stay with them as I have been with them for more than 10 years and dread the hassle of changing all of my bill addresses and at the end of the day with the current shortcomings it is still better than no service of its kind. I just wish they would get their act together. Being in Sioux Falls you would think the quality of their personnel would be better in a smaller community. Good luck if you have 100+ payees as we do in the small business edition.
Paytrusts ability to handle the service that I’m paying for has deteriorated year by year. It is a shame. If I could find an alternate service that did the job I would.
I agree with the review above. I have used this service since the mid 1990′s and loved it. Unfortunately the customer service has deteriorated to the point that I am going to have to cancel my service and use the bank. I gladly paid them – first 12.95 a month and then 9.95 a month- but have had an issue over one payment and decided that they no longer had their act together. You can never talk to the same person and a five month problem has never been escalated to someone who could really help.
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