I own two Logitech Harmony remote controls (the 880, for the family room, and the XBox 360 for the room with the games and PS3). Up until recently I had no problems updating the remotes with my MacBook Pro. However, this past week I wanted to update the XBox 360 Harmony remote with some new commands for the Mac Mini (more to come in another posting).
The way their software works is that you install it and then it forces an update when it’s opened. Meaning you don’t have a choice and have to download the latest versions of their software. However, they know the current Mac software is broken. And they may fix it “in the next few months”. WOW! These guys are almost as bad as the Creative guys! Don’t advertise shit that doesn’t work!
Luckily, I was able to get through my remote update needs by starting up Parallels and running the Logitech software in Win XP in Parallels. Not horrible, but not a good experience.
What about the guy who changed DVRs and now has a basically useless remote control? Logitech is basically making him go back to multiple remotes because they’re fucking stupid-ass developers don’t know how to QA something before releasing.
Imagine if others had this type of “QA” before release… “Sorry, OS X (or Windows) can no longer connect to the internet. We’ll have it fixed in a few months.” or “Sorry, iTunes can no longer play music. We’ll try to have it fixed in a few months.”
Logitech - get your shit together or get out of the game.
Related Articles
No user responded in this post
Leave A Reply