I find it absolutely amazing and unacceptable that Apple can get away with almost a full day (so far) of downtime of their MobileMe (previously known as .Mac) service and there’s hardly any news/blog coverage of the event.
What was supposed to happen:
7/9/2008 8PM: Shutdown .Mac
7/10/2008 12AM: Startup MobileMe
What has happened:
7/9/2008 10PM: Shutdown .Mac
7/10/2008 ALL DAY: No .Mac, no MobileMe
Imagine if there were Microsoft (the evil bastards):
7/9/2008 8PM: Someone reports they can’t login to XBox Live
7/9/2008 8:15PM: The story is picked up and shows up on the front page of Digg, Google News, and a special alert is issued by CNN.
7/9/2008 9PM: Someone loses their connection to XBox Live
7/9/2008 9:01PM: Reports of widespread connectivity and scaling issues of the XBox Live service make their way around the news and blogging sites.
7/9/2008 10PM: Microsoft issues a press release acknowledging intermittent connectivity issues on XBox Live. Advises users to continue to use the service normally.
7/10/2008 12AM: It is discovered that the person who was unable to login to XBox Live had an expired account.
7/10/2008 8AM: The blogosphere is in arms against Microsoft for “anti-consumer behavior” and an “inability to meet SLAs”. Demands of refunds and class action lawsuits are suggested.
And… MobileMe is $99/year for email, calendaring, PIM, remote storage, and other services. XBox Live is $49/year for gaming.
Now, I realize things don’t always go as planned. But what makes Apple so special that the media is given them a pass on the whole incident?
WTF blogosphere?
